- Cooling packs feel cool but they will not make you cold. It works by absorbing the heat coming off of your body and that keeps your core body temperature cooler for a longer period of time. It works with your body’s natural temperature regulation system.
- Ā USDA Bio-based phase change material that is biodegradable, organically produced, and non-toxic.
- Easily re-freeze cooling packs in less than 1 hour using a fridge, freezer, or submerge under cold water with ice. Up to 2 hours of relief before it needs to re-freeze.
- With this breathable, soft, and comfortable built-in wicking mesh material, you’ll hardly notice it’s there on hot days.
- So lightweight (less than 2 lbs) that it won’t make your body feel like it’s being “held down” and it’s not bulky either!
- UnderCool provides you with a comfortable cooling sensation for approximately 2 hours. Cooling times vary depending on external temperatures and activity level.
Adjustable straps and a velcro front for the best fit and comfort
- UnderCool is a unisex garment that comes in 5 sizes XS, S, M, L, XL. (Please refer to our sizing guide in the FAQs section below)
- The garment has adjustable straps that won’t dig into your skin. AĀ sturdy velcro across the front of your waist gives you a very comfortable and relaxed fit on your abdomen.
- UnderCool can be worn both under and over clothing, whichever you prefer.Ā No undershirt required.
- The PCM cooling packs don’t “sweat”, won’t make you feel “wet” and it won’t burn your skin! This is because of the 70ĖF melting temp of the PCM cooling packs. It cools you down by absorbing your body heat, helping you better regulate your body temperature naturally.
- 4 “pockets” or packs are positioned purposely on your lower back because your body disperses heat through the blood and there are major organs across your lower back. So, it works with your circulatory system.
FREQUENTY ASKED QUESTIONS
Insurance Coverage FAQs
Do You Accept HSA/FSA Debit Cards?
Yes! We accept HSA/FSA debit cards for all products on our site. If your payment is denied, you may not have the available funds. If you do have funds, please contact your insurance company to determine why it was denied.
Is UnderCool Covered by Insurance?
Yes. This is for someone who doesn’t have an HSA/FSA account and would like their insurance to cover it directly.
These cooling vests may qualify for insurance coverage as DME (Durable Medical Equipment).
Most insurance providers require proof from your doctor that you need a cooling vest for medical reasons. Meeting the requirements from an insurance provider can be tricky but at Lupus Health Shop we try to make it easy. Follow the steps below and you can start the authorization process.
Please note: We are a small company and we cannot bill any insurance provider directly. But we can help the process by providing invoices / and information on our product.
- Be patient with the approval process as most insurance providers require weeks to come to a decision. In most cases, insurance providers will reject your claim it is better to have your doctor’s office insurance liazon call on your behalf. Either way, if you’re rejected you will need to submit an appeal to reverse the rejection. Appeals require another few weeks for insurance providers to review.
- We have had customers use their HSA (Health Savings Account) or FSA (Flexible Spending Account) to purchase UnderCool. Please contact your insurance provider before you purchase to make sure they will accept this use of your funds. Then make your purchase on Lupus Health Shop.
Please note, Lupus Health Shop is not responsible for your prescription, claim or denial and we can not guarantee that these steps will work as each insurance company, situation and patient are different. Here are a few tips to ensure the process goes as smooth as it can:
Please follow the steps below:
- Talk to your doctor. It’s important to talk to your doctor or healthcare provider to receive their support as many insurance providers require a written prescription and letter of medical necessity from your doctor.
- While on the phone with your providers office, ask to speak to the person who takes care of insurance claims. Let them know you are wanting to purchase a cooling vest because it helps with heat sensitivity from your chronic condition. ThermApparel is a registered DME vendor. The healthcare code to classify UnderCool is E1399. Because of this code, some insurance providers may only need a letter of medical necessity written by your doctor and an invoice from us (contact [email protected] for the invoice).
- If they cover it, awesome! Ask how reimbursement works. ThermApparel is unable to submit the paperwork for you so you will have to get approval from the insurance company first, then purchase an UnderCool according to their accept and reimbursement rules. Insurance companies will not reimburse you for UnderCool if you purchase before their approval.
- If they deny it and say UnderCool is not covered as a durable medical device, they wont cover it. That’s ok! There are a few other things you can do, but they take a bit of work on your part.
- Ask your insurance provider what is the financial threshold for needing prior authorization for your plan. Let your insurance provider know that UnderCool costs less than $500 as this is a general threshold for needing prior authorization. Because of this, some providers will automatically approve your UnderCool purchase. Please remember to wait for approval before purchasing UnderCool and ask your insurance provider what their reimbursement steps are.
- If step 6 doesnāt work, we can supply you with a Letter of Network Deficiency and an invoice. Send us an e-mail at [email protected] and fill us in where you are in the process and we can get the letters out to you. We will need your full name (as it appears on your insurance card), mailing address and date of birth.
- Get a Letter of Medical Necessity from your doctor. You can download a template here for your doctor to alter for your specific needs.
- Submit all three letters, prescription and invoice to your insurance provider and wait. Be persistent and nice and follow up consistently. Be prepared that they will most likely decline your claim.
- If they accept it, awesome! Clarify with your insurance provider how reimbursement works before you purchase UnderCool and then purchase at Lupus Health Shop.Ā
If they deny your claim, there are still things you can do. Try to file an appeal.
Some insurance providers may call Lupus Health Shop to inquire about your claim. Please fill out this form and email it to [email protected]Ā so we can discuss the claim on your behalf to your insurance provider.
Your privacy and confidentiality are of the utmost importance to us. Any personal or medical details we discuss during your case are shredded once your case has been settled.Ā
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UnderCool FAQs
Unisex Sizing Guide:
ThermApparel recommends ordering a size smaller than your usual T-shirt size.
(If you wear a large T-shirt, a medium UnderCool will fit best.)
What Does This Come With?
- 1 UnderCool vest
- 1 set of cooling packs
What is UnderCool?
UnderCool is a lightweight garment designed to keep you cool and comfortable in any situation. The unisex design can be worn under virtually anything. Unlike other cooling garments, you can wear UnderCool directly on your skin. With UnderCool you can stay cool and look it too!
How Does UnderCool Work?
UnderCool uses multiple layers to maximize cooling effect and duration. The garment is made of comfortable wicking fabric to keep you cool and dry and features mesh panels for maximum breathability. The lightweight and flexible phase change material packs are reusable cooling materials for the garment. UnderCool features velcro for easy on and off application and adjustable straps for the best fit.
What is Phase Change Material (PCM)?
Phase change material (PCM) is a category used to describe a wide variety of materials capable of storing and releasing large amounts of energy during the melting/freezing process.
How Do PCMs Work?
PCMs are substances that absorb and release thermal energy during the process of melting and freezing. In the case of UnderCool, the PCM slowly absorbs your heat over time to keep you cool and comfortable, even in humid environments!
Are PCMs Safe?
Not all PCMs are created equal. ThermApparel uses a PCM which is USDA certified bio-based. That means no dangerous oils or hard to clean paraffin waxes.
What Does USDA Certified Bio-Based Mean?
Back in 2002, the United States Department of Agriculture (USDA) initiated the USDA BioPreferredĀ® program as part of the Farm Bill. The Program is an accreditation for products with demonstrated biobased content ā meaning the ingredients come from renewable biological sources.
The USDA Certified Biobased product label actually lists the percentage of biobased content in each product. The move was made to help consumers identify biobased products and increase the demand for renewable commodities.Ā
So why buy biobased? There are a lot of good reasons why the USDA is promoting biobased products: Biobased products replace the need for many petroleum-based products, reducing our dependence on fossil fuels. By reducing the need for mining and burning of fossil carbon, we can avoid the release of new carbon into the atmosphere and help control climate change.
How Long Does it Take to Recharge the Cooling Packs?
The cooling packs will freeze in any environment under 70ĖF / 21ĖC.
- Using water with ice(bottom of a cooler): 20 minutes
- Freezer: 45 minutes in the Freezer (with or without vest)
- Refrigerator: 60 minutes
- If left on a cold surface in a cold room under 70ĖF / 21ĖC: 10-12 hours
Please note all recharging times are approximate.
Can I take UnderCool On a Plane?
Possibly. By being prepared with the correct TSA guidelines ahead of time. Read the tips and guidelines we have put together for you.
Returns & Exchanges
As stated in the ThermApparel User Guide, you have 30 days from purchase to return or exchange your purchase if the vest and cooling packs are still in new condition. ThermApparel has the right to inspect each return. We want you to be completely satisfied with any product you purchase from us, if for any reason you’re not, please call Lupus Health ShopĀ at 716-427-0536 we are happy to help.
Garment Warranty
ThermApparel offers a one year warranty against any defects in materials and/or workmanship in our garments. We will repair or replace any garment, at ThernApparelās sole discretion, within that time. (Our warranty does NOT cover over-stretched garments from improperly drying or hanging garments.)
Any use of garments other than their intended purpose as stated in the Guide voids the warranty.
Cooling Pack Warranty
ThermApparel offers a one year warranty against any defects in materials and/or workmanship in our cooling packs. We will repair or replace any cooling pack, at ThernApparelās sole discretion, within that time. (Our warranty does NOT cover intentional slices or rips in the cooling pack packaging.)
Any use of the cooling packs other than their intended purpose as stated in the Guide voids the warranty.
Damaged Product
Please contact us if your product is received damaged or defective and we will make it right! If your product is received damaged in shipping, keep all packing materials and report the damage to Lupus Health Shop’s Customer Service at 716-427-0536.Ā
If you received a damaged Undercool garment:
1. Please call us at 716-427-0536 to obtain a Returned Goods Authorization number (RGA).
2. Please keep all of your cooling packs. They will be compatible with your new UnderCool, and this helps to keep the cost of shipping low.
3. Please return the UnderCool only along with your receipt to:
Lupus Health Shop
P.O. Box 427
East Amherst, NY 14051
Attn: Damages
4. Please mail the UnderCool back to us via the most convenient and cost-effective method for you (US Mail, Fed Ex, or UPS). Please include your receipt and indicate your desired vest size.
5. Our staff will send you a new UnderCool as soon as we receive the returned product. If you have any questions, please call our customer service at 716-427-0536.
If you received a damaged cooling pack:
1. Please call us at 716-427-0536 to obtain a Returned Goods Authorization number (RGA).
2. Please keep your UnderCool garment and all of your undamaged cooling packs, this helps to keep the cost of shipping low.
3. Please return the damaged cooling pack(s) only along with your receipt to:
Lupus Health Shop
P.O. Box 427
East Amherst, NY 14051
Attn: Damages
4. Please mail the damaged cooling pack(s) back to us via the most convenient and cost-effective method for you (US Mail, Fed Ex, or UPS). Please include your receipt and indicate the damaged area.
5. Our staff will send you new cooling pack(s) as soon as we receive the returned product. If you have any questions, please call our customer service at 716-427-0536.
Product Repairs
We want you to be completely satisfied with any product you purchase from us. If you encounter a problem with your product that falls within our warranty we will repair or replace the product free of charge.
To obtain warranty service:
1. Please call our Customer Service at 716-427-0536 to obtain a Returned Goods Authorization number (RGA).
2. Please return the product along with your receipt to:
Lupus Health Shop
P.O. Box 427
East Amherst, NY 14051
Attn: Damages
3. Please return the product along with your receipt. Please include your phone number, where you purchased it from, and an explanation of the problem.
4. Upon receipt, we will determine cause of failure and will repair or replace (at our discretion) your product and return it to you, postage paid.
HOW TO USE FOR BEST RESULTS
- Place frozen cooling packs in the inside pockets of your vest
- Place vest on
- Adjust straps and velcro as needed
Washing and Drying Your Cooling Vest:
- Simply remove the cooling packs
- Wash using desired water temperature and follow your detergent instructions
- Place in Dryer at the desired temperature, it shouldn’t shrink.
TIPS & TRICKS
Best Way to Wear UnderCool?
We recommend wearing it under your clothes or over a lightweight, breathable fabric for maximum cooling effect.
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Tips For Reshaping ThermApparel PCM Cooling Packs
Did your cooling packs freeze unevenly? Don’t worry, here’s what you can do:
- Toss them into hot water and let them melt.
- Lay them flat in ice water, fridge, freezer, cold surface or even the snow, if you have some.
- Wait for them to refreeze:
- 20 min in ice water (can use the sink or a cooler)
- 40 min fridge
- 60 min freezer
- Overnight in a cold room laying on a hard surfaceā¦ or 5-10min in the snow.
After waiting for them to recharge they will be flat and ready for use.
INGREDIENTS & DETAILS
Protect yourself from the sun and heat sensitivity so you can enjoy your day with family and friends. Order now!
“This vest is my number one choice because it’s so comfortable, lightweight, and it keeps me from overheating!” – Janeen Qadri, CEO of Lupus Health Shop
Disclaimer:Ā
Consult your doctor or health care professional prior to using this or any cooling products for a medical condition. ThermApparel LLC and Lupus Health Shop will not be liable for injuries or damages resulting from the misuse or misapplication of our products.
*Cooling times may vary depending on your level of activity and ambient temperature.Ā
Warnings: Keep out of reach of children. If PCM cooling packs leak, it may stain clothing. Do not use if it’s leaking. Please buy another pack separately here.
Safety Warning
For external use only.
Disclaimer
*These statements have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent any disease. Anything said on this website is not intended to diagnose, treat, cure, or prevent any disease. See our terms and service for more information.Ā As with any dietary or herbal supplement, you should get advice from your healthcare practitioner for the use of this product.If you are nursing, pregnant, or considering pregnancy, you should consult your healthcare practitioner prior to using this product. Keep safe and out of the reach of children.
While Lupus Health Shop strives to ensure the accuracy of its product images and information, some manufacturing changes to packaging and/or ingredients may be pending update on our site. Although items may occasionally ship with alternate packaging, freshness is always guaranteed. We recommend that you read labels, warnings and directions of all products before use and not rely solely on the information provided by Lupus Health Shop.
Jenna –
This is life changing. First, it doesnāt make me cold, it cools me down. It helps me not get nauseous and overheated while outside and even inside (no a/c at home). Noone even noticed I was wearing it when I went to a BBQ. It fits tight on my body, but very comfortable and stretchy material. I was worried about my insurance not paying for it. But, I followed the steps in the FAQ section and got all the paperwork from my doctor and proof of it being a DME from lupus health shop and it got approved. Thank you so much!
Jamilla –
This is perfect! I never write reviews. Even if my insurance didnāt cover it, Iād still invest in this. Finally something that fits comfortable and helps keep my body from overheating. All I do is put the icepacks in a small cooler and let it freeze up so I can use this all day. It doesnt burn your skin, it feels like yoga pant material and is very breathable, not adding to the hot day. Kept me cool and comfortable at a concert. No one noticed I was wearin it!